1. Introduction
Welcome to Lemora ("we", "us", or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This Privacy Policy explains how we handle your data when you use our AI-powered learning platform that transforms educational content into interactive, personalized learning experiences.
2. Information We Collect
We collect information in several ways:
Personal Information You Provide
- Account Information: Name, email address, username, and password when you create an account
- Payment Information: Payment details processed securely through Stripe for subscription services
- Educational Content: PDFs, videos, audio recordings, notes, and other learning materials you upload
- User-Generated Content: Notes, flashcards, quiz responses, and chat interactions with our AI tutor
Information Automatically Collected
- Usage Data: How you interact with our platform, features used, time spent, and learning patterns
- Device Information: IP address, browser type, operating system, and device characteristics
- Log Data: Server logs, error reports, and technical information for platform maintenance
AI-Generated Content
We store AI-generated summaries, flashcards, quizzes, and other learning materials created from your uploaded content.
3. How We Use Your Information
We use your information to:
- Provide and maintain our AI-powered learning platform
- Process your educational content to generate summaries, flashcards, and quizzes
- Enable AI tutoring and chat functionality
- Process payments and manage subscriptions
- Personalize your learning experience
- Improve our AI models and platform features
- Provide customer support and respond to inquiries
- Send important updates about our service
- Ensure platform security and prevent abuse
4. AI Processing and Data Usage
Your privacy is fundamental to how we handle AI processing:
- Content Processing: We use advanced AI models to analyze your uploaded content and generate learning materials.
- No Training on Your Data: We do NOT use your personal content to train our AI models or any third-party models.
- Processing Purpose: Your content is processed solely to provide you with personalized learning experiences.
- Data Retention: AI-generated content is stored to maintain your learning progress and allow you to access your materials.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- Service Providers: Third-party services that help us operate our platform (such as AI service providers, payment processors, and hosting providers).
- Legal Requirements: When required by law, legal process, or to protect rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification).
- With Your Consent: When you explicitly authorize us to share your information
6. Data Security
We implement robust security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information and uploaded content, though some data may be retained in backups for a limited time for security and legal purposes.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing under certain conditions
- Objection: Object to processing based on legitimate interests
9. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: hi@lemora.ai